Talon has partnered with a leader in the in Heavy Equipment/Forklift Industry. We are in search of a Service Advisor to join their team in Stratford, ON.

Responsibility:
*Follow the standard for conduct within the department, promotes a positive proactive attitude and cooperates with all company employees, vendors and customers. Fosters a teamwork environment.
*Serves as the interface between the shop and the customer.
*Handles phone volume with great data entry skills while paying close attention to details.
*Accurately takes customer information, records the customer’s requests in the system and expedites service.
*Quotes fair and accurate flat rate hourly quotes for Service Technicians in accordance to company policy.
*Coordinates incoming work and schedules it with the shop.  
*Ensures services are completed on time as promised.

Experience, Education, Skills and Knowledge:
*Must have a solid foundation of equipment parts and prior experience working as a technician or mechanic.
*Understands factors facing customers and their equipment such as time, work conditions, physical demands, 
*Ability to use software applications such as the CDK business system, Microsoft Office and Internet functions.
*Ability to work flexible hours as well as work in various demanding environmental conditions.
*Excellent communication and relationship skills.  
*Can equitably solve problems whether conceptual or concrete in nature.

Compensation
*Very competitive Salary
*Excellent  Benefits, Vacation Time