Talon Recruiting has partnered with a leading forklift and material handling equipment dealership. We are in search of a Corporate Service Manager in Jessup, MD. The Service Manager will oversee the service department operations. 

Daily duties include, but are not limited to:
*Establish, implementation and adherence to company-wide best practices for service department.
*Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff.
*Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service.
*Initiate procedures and leadership practices to create a business environment for participative management.
*Supervise training and development of the service organization team.
*Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required.
*Travel to customer site and locations within area of responsibility as required

Compensation and Benefits:
*Salary + Bonus
*401(k) 
*Medical, dental and life insurance.
*Paid time off including vacation, sick days and holidays.

Matt Abell | Director of Recruitment
Talon Recruiting Inc.
Cell: 613-807-5604
Website: www.talonrecruiting.com
Email: matt@talonrecruiting.com