Talon Recruiting has partnered with a leading Heavy Equipment Dealer. We are in search of a Resident Field Service Technician to join their team in Tri-Cities, WA.
 

POSITION SUMMARY:

Our client is seeking a qualified individual for the position of Heavy Equipment Resident Field Service Technician in Tri-Cities, WA. The ideal candidate will be journeyman-level, highly motivated, self-directed and be well established in heavy equipment repair and maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As a Resident Field Technician, you will report to the Service Manager based in our Spokane,WA branch, or their designee. Your job responsibilities and duties may be, but are not limited to, those described below:

• Demonstrate Company’s core values and promote the mission and vision of the company.
• Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals.
• Independently troubleshoot and repair all systems (electrical, hydraulic, A/C, power train, etc.) on Company affiliated product lines.
  • Operate equipment as needed to assist in locating and diagnosing the failure.
  • Utilize hand and power tools and electronic diagnostic equipment.
  • Read and interpret complex hydraulic and electrical schematics.
  • Perform diagnostic testing and tuning of equipment.
  • Have the experience and ability to determine the extent of the repair and the corrective action required.
• Follow all safety rules and policies while performing all work assignments as specified in company handbooks.
  • Adhere to any additional customer requirements, safety related and otherwise when working on a customer’s site.
• Assess parts to determine the cause of failure and/or their reusability.
  • Communicate with parts department personnel to order the necessary parts required to complete repair(s).
• Perform assignments in a variety of environments, including the field, on customer’s sites and in the shop.
• Customer satisfaction is our priority; all customer inquiries must be handled promptly and in a professional manner.
  • Effectively communicate to the customer the machine’s problem, the intended plan for repair and provide status updates throughout the repair process.
  • Establish strong customer relationships.
  • Work well under pressure and within deadlines while maintaining a positive attitude.
• Ensure the assigned field service truck is appropriately maintained and kept clean.
• Complete and submit assigned work order reports, time entry and all other paperwork on company provided laptop daily.
  • When appropriate compile any additional documentation necessary for completeness.
• Assist other technicians on large repairs or projects.
• Attend and participate in appropriate training(s).

QUALIFICATIONS AND REQUIREMENTS:

• Must demonstrate troubleshooting and analytical problem-solving skills.
• Respond to all customer requests courteously, professionally and in a timely manner.
• Ability to work well with minimal supervision.
• Must be able to stand for long periods of time along with walking, climbing ladders and stairs, reaching, pulling, leaning, and twisting.
• Must have excellent time management skills.
• Must be able to work well independently or with others in a team environment.
• Must be able to work well under pressure, within deadlines while maintaining a positive attitude.
• Must be reliable, honest and have a strong work ethic.
• Must be able to communicate effectively verbally and orally with customers and co-workers.
• Ability to perform other job-related duties as assigned.
• Must be able to lift 75 lbs.

DESIRED EDUCATION AND/OR EXPERIENCE:

• High School diploma required. Associates or Bachelor’s degree in diesel technology or related field preferred and/or an equivalent combination of education and experience
• Class A or B CDL required.
• Must be experienced with accurately using an ELD and maintaining compliance with DOT hours of service.
• Hydraulic, engine, electrical troubleshooting and repair.
• Ability to read and interpret complex electrical and hydraulic schematics.
• Preferred experience working on mining and construction drills.
• Prior dealership experience is beneficial.
• A minimum of three-five years of verifiable experience repairing heavy equipment in a field service truck.
• Computer proficiency using Microsoft Office products and electronic service information systems.

BENEFITS:

• Medical, Dental, Vision, & Prescription Insurance
• Preventative Insurance Coverage
• 401k/Roth Retirement Savings Plan with Company Match
• Paid Time Off (Vacation, Sick, Holiday, & Bereavement)
• Profit-Sharing Program
• Gym Membership Reimbursement Program
• Company Paid Life Insurance
• Company Paid Disability Benefits
• Family Scholarship Program
• Employee Assistance Program

Please send resumés to nate@talonrecruiting.com