Magnum Search Group has partnered with a leading Regional Heavy Equipment Dealer. We are in search of a Service Advisor to join their team in Kirkwood, NY.

Responsibility:

• Follow the standard for conduct within the department, promotes positive proactive attitude and cooperates with all company employees, vendors and customers. Fosters a teamwork environment.
• Serves as the interface between the shop and the customer.
• Handles heavy phone volume with great data entry skills while paying close attention to details.
• Accurately takes customer information, records the customer’s requests in the system and expedites service.
• Quotes fair and accurate flat rate hourly quotes for Service Technicians in accordance to company policy.
• Coordinates incoming work and schedules it with the shop.  Ensures services are completed on time as promised.

Experience, Education, Skills and Knowledge:

• Several years experience in heavy equipment service and must have a heavy equipment technical background in order to communicate with technicians and customers regarding heavy equipment repairs.
• Must have a solid foundation of equipment parts and prior experience working as a technician or mechanic.
• Understands factors facing customers and their equipment such as time, work conditions, physical demands, etc.
• Ability to use software applications such as the CDK business system, Microsoft Office and Internet functions.
• Ability to work flexible hours as well as work in various demanding environmental conditions.
• Excellent communication and relationship skills.  Can equitably solve problems whether conceptual or concrete in nature.

Compensation
-$18-$21/hr 
-Excellent  Benefits, Vacation Time and a 401k Match 

Please send resume to paulthibeault@magnumsearch.com