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Apply to Service Writer Opportunity in Montreal, QC
Talon Recruiting has partnered with a leading tractor dealership seeking a Service Writer for their Montreal location. This position is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.
Duties and Responsibilities
Duties and Responsibilities
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- Knowledge of office procedures
- General understanding of mechanical/technical terms
- Basic knowledge of accounting practices
- Experience in construction equipment, farm equipment, material handling, and/or heavy trucking operations.
- Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
- High School Diploma or equivalent experience
- Competitive wage
- Full benefit package, including medical, vision, dental, and RRSP matching.