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Apply to Service Manager Opportunity in Fontana, CA
Talon Recruiting has partnered with a National Compressor Manufacturer. We are in search of a Service Manager to join their team in Fontana, CA.
Basic Function:
Develop the customer service business in the assigned region/area in accordance with Copmany standards, while always striving to understand the needs and expectations of the customer. Provide daily oversight for a team of experienced Service Technicians.
Nature & Scope:
Develop the customer service business in the assigned region/area including establishing goals for service-related products and results. Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team.
Principle Duties:
Education and Experience:
Job Knowledge, Skills, and Abilities:
Compensation & Benefits:
Basic Function:
Develop the customer service business in the assigned region/area in accordance with Copmany standards, while always striving to understand the needs and expectations of the customer. Provide daily oversight for a team of experienced Service Technicians.
Nature & Scope:
Develop the customer service business in the assigned region/area including establishing goals for service-related products and results. Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team.
Principle Duties:
- Meet or exceed established business goals.
- Control costs and maximize profit levels within budgetary guidelines.
- Strengthen customer relations by making routine visits to resolve issues, advice on service
- standards, sell service agreements/products, including training, as required.
- Responsible for maximizing retention and service revenue potential from current Quincy installed
- base.
- Achieve sales goals as defined in terms of revenue and quantity of compressors serviced by
- department.
- Plan and control the daily workload of the Service Technicians and provide technical support to
- the Service Technicians and customers.
- Interview, hire, and provide orientation/training for new employees.
- Oversee and improve the efficiency of daily administrative routines.
- Visit customers and provide advice on service standards and sell service plans, products, and
- training.
- Proactively identify, pursue, and resolve customer service issues.
- Support the daily operations of Service Technicians by facilitating communications with technical
- support, sales/marketing, and the customer.
- Take whatever action is appropriate and required to get the job done and to establish and
- maintain communications with all people/employees considered necessary to get the job done.
- Safety Maintain a safe working environment while enforcing safety procedures and compliance to
- Federal laws and regulations.
- Arrange safety training for Service Technicians as mandated by regulatory agencies and
- customers.
- Maintain documentation/certification records relevant to this training.
- Take whatever action is appropriate and required to get the job done and to establish and
- maintain communications with all people/employees considered necessary to get the job done.
Education and Experience:
- Associate’s or Bachelor’s Degree preferred.
- 5-7 years of directly relevant experience, preferably within the compressed air industry.
Job Knowledge, Skills, and Abilities:
- Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and
- written communication, and problem-solving skills.
- Knowledge of safety practices and procedures and OSHA regulatory compliance required.
- Must be proficient in Microsoft Office, including Word and Excel; proficiency in IBM Lotus Notes applications preferred.
- Some travel required.
- Must have a valid driver’s license.
Compensation & Benefits:
- Competitive salary, plus bonus
- Benefit and Insurance package
- Field Service Vehicle
- 401k