Talon Recruiting has partnered with a leading Heavy Equipment Dealer. We are in search of a Product Support Sales Representative to join their team in Kent, WA.

The Product Support Sales Representative (PSSR) is responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory. This individual should be ambitious and have a passion for delivering innovative product support solutions to customers. 

Responsibilities:

• Demonstrate the company’s core values and promote the mission and vision of the company.
• Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals.
• Effectively communicate with and establish relationships with assigned customers. 
  • Develop sales forecasts and business plans for each customer.
  • Utilize the company’s CRM system to track and maintain customer records.
• Promote growth and increase sales activity for parts and service.
  • Identify new or additional opportunities for aftermarket sales.
  • Sell service programs.
  • Perform and coordinate market and opinion surveys.
• Provide customers with quotes related to product support.
  • Perform machine inspections and evaluations.
• Communicate the progress of repair(s) to customer’s equipment in the shop.
• Assist in successfully negotiating and settling customer product support disputes.
• Execute on short and long-term goals through good management and planning.

Job Requirements/Skills:

• Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers.
• Provide exceptional customer service.
• Ability to take the initiative to accomplish work with little supervision.
• Good verbal and written communication skills.
• Ability to exercise integrity, confidentiality, and discretion.
• Effectively manage relationships both internally and externally.
• Excellent time management and organizational skills.  
• Capable of working with all levels of the organization.
• Teamwork: cooperate and support others within the organization.

Education/Experience: 

• High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience.
• Requires a valid driver’s license and the ability to maintain an insurable driving record.
• Proficient in Microsoft Office products (Outlook, Word, and Excel). 

Compensation & Benefits: 

• Competitive base salary, plus commission 
• Insurance package​, 401k, etc.
• Company vehicle, laptop, cell phone

Please send resumes to nate@talonrecruiting.com.