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Assistant Service Manager Opportunity in Vars, ON
Vars, ONTalon Recruiting has partnered with a leading heavy equipment dealership. Together, we are searching for an Assistant Service Manager to join their team in Vars, ON.
Please send resumes to nate@talonrecruiting.com
Main duties will include:
- Manage assets to provide superior customer service response to customers repair needs;
- Schedule technicians to match workload while maximizing efficiency;
- Ability to quickly adjust resources as priorities change;
- Treat both internal and external customers with equal importance;
- Coordinate incoming customer calls to allocate required resources;
- Manage customer expectations, both internal and external, in terms of cost and service work progress;
- Manage work in progress to ensure timely closure and billing;
- Keep clients informed of their repair needs, as well as preventive maintenance procedures, including the preparation of cost estimates for these requirements;
- Work closely with the PSSR to build service revenues (Site Watch, Service Pro, PPP, etc.)
- Provide customer service, greet customers, and offer professional service;
- Prepare/approve all service quotes;
- Work closely with the Warranty Coordinator to maximize our warranty recovery rate;
- Build a strong health and safety culture within the department.
APPLICANTS SHOULD FIT THE FOLLOWING PROFILE
- At least 5 years’ experience in a similar position;
- Perfectly bilingual (written and spoken);
- Good knowledge of the Microsoft Office suite;
- Experienced in the fast-paced service sector of the automobile, trucking, industrial or agricultural machinery industries;
- Strong analytical skills to manage performance metrics;
- Strong experience in personnel & operations management;
- Excellent communication & motivational skills;
- Ability to work under pressure and with limited deadlines;
- Leadership, team spirit and collaboration;
- Organization & discipline in management and project follow-ups.
We offer you :
- Defined contribution pension plan;
- Advantageous group insurance (life, short and long term disability, drug coverage, etc.)
- 5 days of paid personal leave;
- Work clothing allowance available;
- Learning and development opportunities;
- A safe and healthy environment.
Please send resumes to nate@talonrecruiting.com